Posted in: Case Studies

CTP provides a comprehensive solution that is proven in the Retail Industry. With over 25 years in business we have helped many companies in the retail industry to reduce costs and provide proven solutions that can quickly be implemented with the confidence that if changes are needed in the future for business process they can be made quickly.

CTP has specific functionality to help companies in the Retail Industry deal with consumers (B2C) and/or businesses (B2B). Solutions that can be implemented and provided for the Retail Industry are:

  • Print and Mail
  • Electronic Bill/Invoice Presentation and Payment (EBPP & EIPP)
  • Electronic Delivery
  • Document Archive for your Bills, Invoices & Statements
  • Collections
  • Remittance and Payment Processing
  • Green Environment Protection

CHALLENGE

A national retail company was struggling with managing their documents and turned to CTP Solutions for assistance. After our initial meeting and assessment of the situation, we identified many areas of concern: excessive warehouse space, no standardize release format, no cost containment, many redundant forms, too much manpower spent on managing documents, many obsolete forms, no version control, no cost allocation.

SOLUTION

The retail company signed a multi-year document management outsource agreement to gain control. We eliminated their warehouse and staff for managing documents, developed a secure custom website to order items, implemented version control and graphics standards for all documents, submitted monthly summarized invoices with detailed cost allocation. We supply 47 national retail store locations, 96 different cost centers and manage over 230 items seamlessly.

RESULT

Standardization and consolidation of operational forms has resulted in hard dollars savings of over 45% in the first year alone. With the implementation of the web enabled ordering program, 1 full-time employee has been eliminated. Deliveries have been cut from 3-12 working days to 1-2 days with a 99.2% on time delivery.