Pest Industry Billing

Posted in: Case Studies

CTP provides a comprehensive solution that is proven in the Pest Industry. With over 25 years in business we have helped many companies in the pest industry to reduce costs and provide proven solutions that can quickly be implemented with the confidence that if changes are needed in the future for business process they can be made quickly.

CTP has specific functionality to help companies in the Pest Industry deal with consumers (B2C) and/or businesses (B2B). Solutions that can be implemented and provided for the Pest Industry are:

  • Print and Mail
  • Electronic Bill/Invoice Presentation and Payment (EBPP & EIPP)
  • Electronic Delivery
  • Document Archive for your Bills, Invoices & Statements
  • Collections
  • Remittance and Payment Processing
  • Green Environment Protection

CHALLENGE

For commercial customers statements required that a field report with customer’s signatures be attached to all statements. This is 50% of the statements being mailed monthly. This was a time consuming process to attach all field reports to the customers statements. Also customers were not receiving their invoices, collections notices and renewal notices in on a timely schedule. The company was spending too much time printing, finding field reports, making copies to attach to the statements and then sending out these critical business documents. Adding to this problem was the designing and ordering marketing product inserts took up time from valuable resources. The pest company needed a more reliable and efficient process for their printing, attaching field reports and mailing of these critical business documents.

SOLUTION

For the field reports CTP has the pest company simply scan the field reports to a remote server and data extract tools create a PDF of the field report and names each with a the customer’s account number, date and other important information. All field reports can be viewed through a remote web portal at any time. When printing statements CTP checks customer’s information to see if field reports need to be attached and with an automated solution prints the field report PDF along with the statement and includes it in the statement envelope. All the statements along with attached field reports are then saved as a PDF for future viewing in an archive. All of this is an automated process.

For all statements CTP provides a comprehensive solution for the printing, insertion of marketing materials and mailing in 24 hours or less. Invoices, collection notices along with renewal notices are sent on schedule with no effort. The solution also provided a discount on postage using pre-sort discounts.

RESULT

Hard dollar cost savings have been significant with over 35% along with consistent delivery of all critical business documents. On time scheduling of collection notices and renewal notices have improved cash flow and reduced DSO.